Crafted an interactive prototype to showcase PSS portal capabilities
Client
T-Mobile
Role
UX Designer
year
2019
Service
Marketing, E-Commerce, Creative Direction
Context
Brightstar's Post-Sales Support (PSS) Portal is a key B2B service enabling mobile carriers to offer repair requests, loaner phone management, and reshipment processes to their customers. T-Mobile requested an MVP of the PSS portal with their branding.
Design Solutions
An MVP that exemplified capabilities
I designed an interactive prototype showcasing the PSS portal’s features in T-Mobile’s design, highlighting repair requests, loaner phone management, and reshipment processes. The intuitive MVP impressed stakeholders.
Design Solutions
Here are selected screen examples of the T-Mobile employee internal tool
Over three months, I played a key role as a UX/UI designer, aligning with stakeholders, integrating brand guidelines, and addressing technical challenges. I iterated on interfaces to enhance usability and reflect T-Mobile’s aesthetic, delivering an MVP that exceeded expectations and secured the contract.
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